My involvement: Ideation, workflow creator, and company trainer

Overview ****

At the time team members were supported to use tools they desired, in which felt most appropriate to complete their work as required. This included the company wide communication tool. There was not a designated primary tool, which led to communication challenges. The team often felt in the dark of announcements or expressed not knowing where to look for them. At the most, the team hopped between Google Chat, and Facebook Workplace — and one team lived and breathed in Trello (we’re still trying to get ahold of them to this day).

The Challenge

• Without a distinctive primary tool, messages were often missed
• Messages not being sent, due to absence of understanding of where they should be sent
• Lack of connection within the team, teams felt silo’d and it didn’t feel like we were one company
• Low Bonusly (internal rewards program / team appreciation) engagement

The Approach

• Convince leadership the advantages of one communication platform (see slides )
• Present the costs and the investment of the costs and what it would translate to (including projected Bonusly recognition increases, which increases morale, through the Slack integration)
• Structure out the best practices for Slack, including policing specific chats, and establishing company groups, vs teams, vs fun/social groups
• Get buy in from managers who would champion the adoption of the tool within their team

The Execution